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Dear Member:

CIGNA HealthCare will mail you and your family new ID Cards TWICE before the end of the year (one in September and one in December). Therefore, please read this information carefully so you understand the changes and so that you always use the correct ID cards.

FAILURE TO USE THE CORRECT ID CARDS MAY RESULT IN DELAYED CLAIM PAYMENTS OR DIFFICULTY FILLING PRESCRIPTIONS AT YOUR LOCAL PHARMACY.

You Will Receive New ID Cards in September

If you remain eligible for coverage under the plan, during the last week in September you will receive new ID cards for your medical and pharmacy benefits with CIGNA HealthCare. Your new ID cards will contain a new Group Number (3209088). Your doctor(s) must have this new group number in order to file claims with CIGNA HealthCare, so you should show your ID cards with your new Group Number to your doctors, pharmacists and other health care providers each time you visit them.

Please be aware that if your health coverage is terminating as of October 1, 2004, and you elect to self-pay through COBRA for October 1, 2004, then you and/or your dependents will also receive new identification cards. This pertains to members who self-pay for Medicare Supplemental coverage, as well as those who participate under the Vesting Beyond COBRA eligibility options.

When you receive your new ID cards, remember to dispose of your old CIGNA ID cards. If you don’t get new ID cards prior to October 1, 2004 please contact CIGNA HealthCare at 800-CIGNA-24.

You Will Also Receive New ID Cards in December

Your privacy is very important to us at CIGNA HealthCare. To help protect your personal information against identity theft, CIGNA HealthCare will no longer use your Social Security Number on ID cards and most other correspondences that you receive from CIGNA.


If you remain eligible for coverage under the plan, you will again receive new member ID cards during the last week in December, even if you received new ID cards in September. The new ID cards will also have the new CIGNA Group Number (3209088) on it, but instead of using your Social Security Number as your Member ID Number, the new cards will include a unique alpha-numeric number in the “ID Number” field. This new identification number is called your Alternate Member Identifier (AMI).

Please be aware that if your health coverage is terminating as of January 1, 2005, and you elect to self-pay through COBRA for January 1, 2005, then you and/or your dependents will also receive new identification cards. This pertains to members who self-pay for Medicare Supplemental coverage, as well as those who participate under the Vesting Beyond COBRA eligibility options.

Your new member ID cards will continue to have a two-digit “relationship code” number that will follow your AMI. The two-digit “relationship code” helps to identify you and your family:

  • Alternate Member Identifier Number + (01) for You
  • Alternate Member Identifier Number + (02) for Your Spouse
  • Alternate Member Identifier Number + (03 – 99) for Your Child (Children)

You and your dependents will use your AMI and relationship code in the same way that you used your Social Security Number. You should provide your cards with your AMI to your doctors, pharmacists and other health care providers each time you visit them, and when you call CIGNA HealthCare’s Member Services Representatives.

Your Alternate Member Identifier will appear on most letters and correspondences that you receive from CIGNA HealthCare, including your Explanations of Benefits that are sent to you following each visit to a health care provider.

When you receive your ID cards in December, remember to dispose of your old CIGNA ID cards (including the ones you received in September). If you don’t get ID cards prior to October 1, or if you have questions about your Alternate Member Identifier, please contact CIGNA HealthCare at 800-CIGNA-24.

If you have any general questions regarding your eligibility under the plan, please contact the Equity-League Fund Office at (212) 869-9380, or toll free at (800) 344-5220.

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